TO WHOM IT MAY CONCERN…
After our recent experience from aftermath of Cyclone Debbie…Cec and I couldn’t let the opportunity go by without putting pen to paper to say how impressed we were by the service and attention to detail for our claim given by Rick Davis ((and his staff ) at Sarina Insurance Brokers .
We were challenged particularly by lack of email/mobile and landline phones and Rick stepped up to act on our behalf with the insurance company and providers/tradies involved…don’t know what we would have done without Rick !!
We havent wasted any time telling our neighbours what great service we have had – having muddy floodwaters inundate their homes/sheds was not a great experience but they were surprised to hear how much we had covered by our policy…guess who we are renewing our policy with next week ?? Rick/Sarina Insurance Services of course! Thank you once again to Rick and staff.
Cecil & Marion Brown
Homebush Via Mackay/Sarina NQ
After having an accident while working in the shed at home recently, I went to the doctors and had an X-ray. It showed a fracture to my right hand with recovery time diagnosed as 4-6 weeks.
I phoned my broker Rick Davis from Sarina Insurance and he got onto my accident insurer Onepath promptly, I then received a 10 min phone call from Onepath asking about the incident and expected recovery time etc.
I received an email with the forms to complete to apply for income protection payment. After I returned the forms I received advice from Onepath that they were accepted and I will receive payment within 2 weeks, it was a quick and easy process.
This is the second time I have had to lodge a claim due to injury; I have well and truly received a return for my premiums and recommend everyone should consider Income Protection cover.
I would like to thank the team at Sarina insurance who went out of their way to keep in touch throughout the whole process.
I highly recommend Rick and his team; and Onepath of course.
To whom it may concern,
We would like to thank Rick Davis and his great team at Sarina Insurance and Financial Services for their prompt response and finalising of our insurance claims after Cyclone Debbie. Their personal touch and understanding of our circumstances certainly helped us cope through very difficult circumstances. This included an out of working hours housecall we made to Rick after we discovered our entire orchard machinery shed went under five and a half feet of water. He quickly set our minds at peace and literally got the wheels to our recovery moving.
Similarly Rick’s staff were faultless in the organisation of assessors, technicians and cleaners for our house’s flooded groundfloor. With this work underway, Graham and I were able to focus our attention on recommencing our harvest.
Coming through a destructive weather event like Cyclone Debbie has had emotional repercussions on us, but we are sincerely grateful to Rick and his team for their genuine interest and attention to our claims, which we believe definitely lessened the stress of this situation.
We will happily continue to be Rick’s clients and do not hesitate to recommend his business to others.
Roberta and Graham Matsen
185 South Inneston Road Via Sarina, 4737
It is nice to be appreciated, especially when you receive a testimonial like this, thank you Sharon and Greg.
We have been a customer of Sarina Insurance and Financial Services since we started our business 10 years ago. During this time Rick Davis has been instrumental in supporting us through monitoring and adjusting our insurance requirements as our business has evolved. We recently had the misfortune of needing to claim on one of our insurance policies due to damages sustained within our business. It looked like we might have had some issues with our claim but through Rick’s in depth understanding of the policy and the claim, he was able to have the claim approved and paid within two weeks of us contacting him. You cannot put a value on the time Rick saved us not to mention the stress avoided in this matter. Thank you Rick and your team at Sarina Insurance and Financial Services for your assistance and support during our time in business over the last 10 years. We look forward to continuing with your great service in the future.
Greg & Sharon Schofield SARINA BEACH STORE
During our time with Sarina Insurance & Financial Services, we have found them to be extremely helpful in making choices for our Business with the numerous amount of different insurance types required to allow us to run smoothly and efficiently and not have to worry about our cover. Also during this time we have had to make various claims and the staff at Sarina Insurance & Financial Services have always been more than helpful and make the claims process a breeze. They also come out to our business premises when required to help with policy decisions and are always up to date with any changes that affect our company.
Thank you Sarina Insurance,
Over the past six years we have had the pleasure of dealing with Sarina Insurance Brokers for all of our personal and company related insurance needs. At all times we have found the staff to be courteous, helpful, knowledgeable and professional.
Our queries and requests regarding insurers, policies and cover to meet all of our insurance requirements have always been handled promptly and efficiently.
Recently it was necessary for us to make a claim and we received timely, caring and expert advice.
We would have no hesitation at all in recommending Sarina Insurance Brokers.
GoodeAIR Refrigeration & Airconditioning